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Do you have questions that our service pages could not answer?

Then use our contact form.

You can also contact our customer service by phone or fax.

You can reach us Monday - Friday

 10:00 - 13:00 and 14:00 - 18:00

 at the following number.

Phone: 03923 / 610050
Fax: 03923 / 610040

If you have any technical questions, our team will be happy to help.

Remote maintenance

Some problems cannot simply be solved over the phone. We offer you the possibility of remote maintenance. All you then need is an existing Internet connection to your computer.
 

For your safety

A connection to your computer can be established with the remote maintenance tool (Teamviewer). Our support staff will then see your screen content and can help. Remote maintenance access is secured because you receive your own ID and, each time, a randomly generated password.

The connection itself is always encrypted and can only be activated by providing your ID and password. Your firewall or your operating system usually also asks whether you really want to run the tool. You can always answer the questions in the support case with yes.

Fast help via remote maintenance

After making a support appointment, you can download our remote maintenance tool here.

Please use the following link: